Terms of Service

Last updated: August 6, 2026

These Terms of Service (“Terms”) are an agreement between you and MyloTech, Inc. (“Mylo,” “we,” “us”), and govern your use of the Mylo mobile application, the mylotech.org website, and related services (the “Service”). By creating an account, submitting your email, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Who may use the Service

You must be 18 or older and able to form a binding contract. The Service is offered in the United States only. You are responsible for your account and for keeping your credentials secure.

2. Mylo is not medical care

Mylo is a wellness tool. It is not a doctor, it does not practice medicine, and it does not provide medical advice, diagnosis, or treatment. Nothing in the Service creates a doctor-patient relationship with MyloTech, Inc. Always seek the advice of a qualified health provider with any question about a medical condition, and never disregard or delay professional medical advice because of something you read in the Service.

If you think you are having a medical emergency, call 911 or go to the nearest emergency room. If you are in crisis or thinking about harming yourself, call or text 988 (Suicide & Crisis Lifeline) in the United States.

Never start, stop, or change a prescription medication or dose based on the Service without talking to your prescriber.

You are responsible for your own health decisions. Information the Service surfaces about supplements, diets, protocols, or measurements is for your information and organization, not a recommendation to take any particular action.

3. AI-generated content

The Service uses artificial intelligence to generate responses, summaries, and observations. AI output can be wrong. It may be incomplete, out of date, or confidently mistaken, including about dates, timelines, and correlations between things you record. Use your judgment, verify anything that matters, and raise it with a qualified professional before acting on it.

Where the Service observes that a protocol does not appear to be working, that is an observation about the data you supplied. It is not a diagnosis and not a treatment recommendation.

4. If you connect a clinician

You may be able to connect your account to a participating healthcare practice. If you do:

That practice — not Mylo — is responsible for your clinical care, for its own advice, and for its own records;
Mylo does not change your protocol on its own. A licensed clinician reviews and approves any change before it reaches you, and you can see who approved it;
You control the connection and can withdraw it at any time in the app;
Your relationship with that practice, including any fees it charges, is between you and the practice.

5. Beta and changes to the Service

Parts of the Service are offered as a beta, provided as-available. Beta features may change, break, or be withdrawn. We may add, modify, or discontinue features at any time. If we plan to delete beta data, we will give you reasonable notice and an opportunity to export it first.

6. Subscriptions and payment

Some features may require a paid subscription. If you purchase one:

Purchases made in the iOS app are processed by the Apple App Store and are governed by Apple’s terms as well as these Terms;
Subscriptions renew automatically at the price and interval disclosed at purchase, until you cancel;
You can cancel at any time in your Apple ID subscription settings. Cancellation takes effect at the end of the current billing period, and you keep access until then;
Any free trial converts to a paid subscription at the end of the trial unless you cancel before it ends;
Refunds are handled by Apple under its policies. We do not process refunds for App Store purchases.

We will give notice before any price change takes effect for your existing subscription.

7. Your content and the license you give us

You own the information you put into the Service. You grant us a limited, non-exclusive license to host, store, process, and display it solely to operate the Service for you, and to transmit relevant portions to the service providers listed in our Privacy Policy for that same purpose.

This license does not permit us to sell your data, use it for advertising, or train artificial-intelligence models on it. It ends when you delete your content or your account, subject to the retention described in the Privacy Policy.

8. Acceptable use

You agree not to:

Use the Service to provide medical care to another person, or hold it out as doing so;
Enter another person’s health information without their authorization;
Reverse engineer, scrape, or attempt to extract the Service’s models, prompts, or underlying data;
Interfere with the Service’s operation or security, or attempt to access accounts or data that are not yours;
Use the Service unlawfully, or to harass or harm anyone.

We may suspend or terminate an account that violates these Terms or that creates risk to other users or to us.

9. Our intellectual property

The Service — including its software, design, brand, and content other than your own — belongs to MyloTech, Inc. and its licensors. These Terms grant you a personal, non-transferable, revocable license to use the Service; they do not transfer ownership of anything.

If you send us feedback or suggestions, we may use them without obligation or compensation to you.

10. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the Service. Sections 2, 3, 7, 9, 11, 12, 13, 14, and 15 survive termination.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any output will be accurate or suitable for your circumstances.

12. Limitation of liability

To the fullest extent permitted by law, MyloTech, Inc. will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, data, or goodwill. Our total liability arising out of or relating to the Service will not exceed the greater of one hundred dollars ($100) or the amount you paid us in the twelve months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you. Nothing here limits liability that cannot be limited by law.

13. Indemnification

You agree to indemnify and hold harmless MyloTech, Inc. and its officers, directors, employees, and agents from any claim, loss, or expense (including reasonable attorneys’ fees) arising from your misuse of the Service, your violation of these Terms, or your violation of any law or the rights of another person.

14. Dispute resolution, arbitration, and class-action waiver

Please read this section carefully. It affects your rights.

Informal resolution first

Before filing a claim, you agree to try to resolve it with us informally by emailing legal@mylotech.org with a description of the dispute and the relief you seek. Both parties agree to negotiate in good faith for 30 days before starting a formal proceeding.

Binding arbitration

If we cannot resolve it informally, you and MyloTech, Inc. agree that any dispute will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitration will be held in the county where you live or by videoconference, and the arbitrator may award the same individual relief a court could.

Class-action waiver

You and we each waive the right to bring or participate in a class, collective, or representative action. The arbitrator may not consolidate claims or preside over any form of representative proceeding.

Carve-outs

Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property.

Your right to opt out. You may reject this arbitration agreement by emailing legal@mylotech.org with the subject line “Arbitration opt-out” within 30 days of first accepting these Terms. Include your name and the email on your account. Opting out affects nothing else in these Terms, and we will not treat it as a reason to close your account.

15. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Subject to Section 14, the state and federal courts located in Delaware have exclusive jurisdiction over any dispute not subject to arbitration.

16. Changes to these Terms

We may update these Terms. We will change the “last updated” date and, for material changes, give notice in the app or by email before they take effect. Continuing to use the Service after that means you accept the updated Terms.

17. General

These Terms, together with the Privacy Policy and the Consumer Health Data Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.

18. Contact

MyloTech, Inc. — legal@mylotech.org